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Client claims

Customer satisfaction is essential to Société Générale Securities Services.

You can send your claims directly to your usual SGSS contact.

Careful consideration will be given by our Client Service department to any complaint sent to Societe Generale Securities Services (hereafter “SGSS”).

SGSS will acknowledge receipt of your request within 10 business days and respond within two months after the receipt of your request.

You can contact our Client Service department by email.

Email : use the following contact form

As a last resort, if a disagreement persists as a result of the response provided by our services, you can request for free the intervention of:

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted at the following address:

  • Le Médiateur auprès de Société Générale
    17 Cours Valmy
    92987 PARIS LA DEFENSE CEDEX 7
    France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address:

  • Médiateur de l'AMF, Autorité des Marchés Financier
    17 place de la Bourse
    75082 PARIS CEDEX 02
    FRANCE
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