SGSS wins the “Luxembourg Quality Award”
Societe Generale Securities Services (SGSS) in Luxembourg has won the “Luxembourg Quality Award” (Prix Luxembourgeois de la Qualité) in the ”Large-sized Companies” category.
Supported by the “Mouvement Luxembourgeois de la Qualité”* (Luxembourg Movement for Quality) and the Ministry of the Economy and Foreign Trade, this award is a national challenge which is open to all companies and public-interest bodies, rewarding all the initiatives of an organisation which contribute to its pursuit of quality and continuous improvement.
SGSS is a leading custodian and fund administrator in Luxembourg, where it has been present for over 30 years. Dealing with tens of thousands of transactions every day on behalf of its clients, SGSS’ approach to quality is pivotal in order for it to provide a first-rate and faultless customer service against a background of tightening regulations, which require the increasing standardisation and traceability of processes.
The assessment criteria for SGSS included its results, strategy and client relations, as well as its human resources, sourcing and social and environmental responsibility policies. The assessors were particularly impressed by the participative and continuous improvement approach (visual management) which was instigated at SGSS in 2010 in order to improve everyday operational efficiency. Thanks to an overall shared vision within the company, this participative approach, which is based on staff accountability and involvement, also helps increase team spirit, one of Societe Generale group’s key values.
This specific approach was accompanied by the deployment of different methodologies for improving the overall quality of service and processes, where the aim is to continually strengthen operational efficiency in every area of SGSS’ business.
This quality award recognises first and foremost the commitment of the approximately 500 Luxembourg-based staff, who daily accompany their clients in the development of their business.
*The “Mouvement Luxembourgeois pour la Qualité” (Luxembourg Movement for Quality), an independent body of reference, aims to promote and encourage the implementation of initiatives in favour of quality and its management in the Grand Duchy of Luxembourg. The “Luxembourg Quality Award” has been awarded in Luxembourg since 2004.