Our clients have an ever growing need for efficient and optimised services that are increasingly more extensive, multi-product and multi-country. In response to this need, as well as to changes in the regulatory environment and the trend for some investors to refocus on their core business, we have launched a transformation of our organisation. This new organisation, whose goal is to nurture proximity with our clients, is based on reinforced client segmentation with solutions differentiated by client type, as well as the separation of distribution from production. This move represents a new chapter in SGSS’ development with a new ambition to become the reference partner in our main markets, recognised for our service quality and competitiveness, agile solutions and international network coverage.
This new organisation will endeavour, in particular, to maximise quality and client satisfaction through geographically harmonised service levels and a more transversal approach of our operational processes. I invite you to read the article dedicated to our new organisation with a focus on client relations on page 2.
We are on a permanent quest to challenge our agility in order to provide our clients with solutions that are increasingly flexible. Our expert, André Durand, in Hong Kong thus provides insight into fund distribution in Asia and the need for providers with local value-added services in a market which represents a growing source of liquidity (page 3).
The competitiveness of our service offering is also a key challenge and our recent “Fund Administrator of the Year” award received from Global Investor / ISF Magazine bears witness to our capacity to adapt to evolving market needs.
Lastly, our international network coverage will be key to our success. The reinforcement of our sub-custodian network is a perfect illustration of this (page 2) with a global offering for our clients who wish to sub-contract their activities internationally while limiting their exposure to risk.